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Serving the Public and Private Sectors

HCI serves a variety of clients in the public and private sectors, including federal government agencies, nonprofit organizations, and private companies.

Key Past Performance

Centers for Disease Control and Prevention (CDC)

  • Participated in the study Evaluating the Recruitment Process for Senior Career Positions with the objectives of improving processes for and results of recruitment of candidates for CDC’s senior-level positions and improving customer service and satisfaction. This included improving the efficiency of the candidate search and identification process and reducing the need for oversight.
  • Provided administrative services and consultation within the National Center for Environmental Health, including processing HR actions, tracking completion of management and operations activities, and developing documentation relevant to HR actions.

National Academy of Public Administration

Developed Strengthening Federal Human Capital across the Federal Government, Part I and II – No Time to Wait.

  • Part I provided a reform proposal that would transform the federal government’s existing human capital system and processes in a profound way. Once fully implemented, the new system will strengthen the ability of federal departments and agencies to attract, recruit, retain, motivate, pay, and hold accountable a high-performing workforce required to meet 21st-century challenges.
  • Part II focused on deeper challenges, especially how the changing nature of work is creating a rapidly changing landscape for federal management and federal workers who produce results for citizens.

U.S. Department of Transportation

  • Developed a model workforce plan based on the current structure, and focus on future requirements as a result of technology changes, applicant pool changing requirements, budget constraints, and mission changes.  An implementation plan provided along with a high-level approach for conducting succession planning.

Environmental Protection Agency (EPA)

  • Served as a neutral party in the interview selection process for federal government Senior Executive Service (SES) Candidate Development Program, with a focus on unconscious bias.
  • Offered strategic planning consultation and training.
Federal Aviation Administration (FAA)

Conducted an independent assessment of FAA’s personnel management system guided by two broad criteria:

  • Achieving the intent of the exemption from Title V of the United States Code of Federal Regulations.
  • Cost-effectiveness of the agency’s personnel management system, including the role of its customer organization staff in performing human resources activities.

Zambia Revenue Authority

As an Advisor to the Treasury Department, provided change management consultation and training to Zambia Revenue Authority officials in preparation for the implementation of new tax programs.

  • Assessed readiness for two new organizations: Taxpayer Appeals and Customs Valuation.
  • Assisted the Appeals and Customs leadership in developing plans for upcoming programmatic changes and provided training to help prepare employees and customers.
  • Established time and content monitoring protocols for the Project Management Office to enable them to provide ongoing assistance to operational leaders.